First Baptist Church, Huntsville, AL
Tuesday, October 21, 2014

E-Giving FAQ

Answers to Questions about Using Online Giving At
First Baptist Church Huntsville

Q - What is online giving?
A - Online giving is short for electronic giving. It allows you to make contributions without writing checks.
Q -  What is the advantage of online giving? 
A - It saves time! It saves work! It simplifies your life!
Q - How is my electronic contribution automatically deducted from my account?
A - You may log onto FBC’s e-giving site, read the agreement and check the box for ach transactions to make donations via checking or savings account at the site. Once you authorize the transfer, your specified contributions can be taken out one time, or on a regular basis as you choose. The contribution is transferred directly from your checking or savings account to FBC Huntsville’s account. You may also specify how you want your money distributed.
Q - When will my contribution be deducted from my account?
A – Within 72 hours for ACH transactions (checking or savings account withdrawals). If you choose to give on a regular monthly basis automatically, you can designate when the donation should be processed.
Q- Can I put amounts in different funds and special offerings, and have them all withdrawn from my account at different frequencies?
A- You can set up to contribute to different funds at different frequencies; HOWEVER, you will have to do each one separately. There is no way possible to split a single transaction into different amounts and frequencies. When you have completed giving to one fund for a certain frequency, simply go back in to complete another. You will receive separate receipts for each.
Q- What do I use when I do my taxes? Will I get a statement of everything I gave online?
A- You will receive a quarterly statement from FBC Huntsville just like you do when you give through your offering envelope, however, you may print out a statement from the Mosaic site using the time period you designate. 
Q- Can I look up all my donations online, even those that I gave while at church?
A- Yes
Q- Can anyone who works at the church see my account numbers?
A- No. no one at the church has access to your account numbers. 
Q- What do I do if I forget my username or password?
A- If you forget your password, click on the “forgot password” link. You can then enter your username, and your password will be emailed to the email address you registered with. 
Q – Is electronic giving risky?
A – Electronic giving is less risky than a check contribution. It cannot be lost, stolen or destroyed in the mail. 
Q – How much does electronic giving cost?
A – It costs you nothing and saves you time. FBC Huntsville pays a nominal transaction fee for each transaction.
Q – What if I only want to give on a monthly, quarterly, or annual basis?
A – You can choose these frequencies on your own when completing your info on the site. You also have the option to have your automatic deductions run for only a certain period of time.

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